Privacy Policy

Introduction

This privacy policy provides you with details of how we collect and process your personal data when you interact with us. It covers how we store and handle that data and keep it safe.

Live Mindfully Ltd is the data controller and our details are as follows:

Live Mindfully Ltd (SC378370)

1 Dean Cottages, Dean Road, Newstead, Melrose, TD6 9RN

info@livemindfully.co.uk

Tel: 07739 552752

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@livemindfully.co.uk

Legal basis

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations such as when you sign up for newsletters we can collect and process your data with your consent.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

Legal compliance
If the law requires us to, we may need to collect and process your data.  In the event of fraud or other criminal activity we can pass on your details to law enforcement.

Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

When do we collect your personal data?

  • When you visit our website and/or sign up for newsletters or request information.
  • When you use our online booking system.
  • When you sign up for a workshop, course or individual session.
  • When you engage with us on social media.
  • When you e-mail us.
  • When you contact us by any means.
  • When you sign up to any of our online courses.

What personal data do we collect?

 We may process certain types of personal data as follows:

  • Identity data may include your first name, surname, username, marital status, title, date of birth and gender.
  • Contact data may include your address, e-mail address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction data may include details of payments made and courses, workshops and sessions booked.
  • Technical data may include your login data, internet protocol addresses, browser details, information gathered by the use of cookies in your web browser and how you use our website.
  • Sensitive data including physical or mental health conditions may be collected if you are a one-to-one coaching client. We require your explicit consent for processing sensitive data.

How do we use your personal data?

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • To administer attendance on courses, workshops and individual sessions.
  • To administer access to our online courses.
  • To respond to your queries and requests for information.
  • To process payments and prevent fraudulent transactions.
  • To send you any communications required by law or changes in legislation.

With your consent we will use your personal data to keep you informed by e-mail of relevant workshops and courses.

We use the following DPA compliant software providers to maintain records and process payments:

  • Bookingbug
  • Kashflow
  • Paypal
  • GoCardless
  • IZettle
  • Mailchimp
  • Eventbrite

If a workshop or course is run in conjunction with another individual or company, we will share your personal data with them only after ensuring they are DPA compliant.

We will provide the third party with only the information they require to perform their specific services.

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact our Data Protection Officer.

For example, this might be required in order to fulfil your order, process your payment details or provide support services.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers for seven years after they cease being customers for tax purposes.

Your legal rights

Under certain circumstances, you have the right to request access to the personal data we hold about you. In most cases this is free of charge. This includes the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request deletion of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ 

If you wish to exercise any of the rights set out above, please email us at info@livemindfully.co.uk

You also have the right to withdraw consent. This can be done by using the unsubscribe button at the bottom of any mailings. Alternatively e-mail info@livemindfully.co.uk

Third party links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. You can see our cookie policy HERE.

Further information

If you have any questions which haven’t been covered, please contact us by any of the following means and we will be happy to help:

E-mail: info@livemindfully.co.uk

Post : Live Mindfully Ltd, 1 Dean Cottages, Dean Road, Newstead, Melrose, TD6 9RN

This notice was last updated on 21st May 2018.